Shipping Policy

All orders are processed within 1–3 business days. Once shipped, delivery times typically range between 3–7 business days depending on your location.

You will receive a confirmation email with tracking information once your order has been shipped.

Please note that delays may occur during high demand periods or due to carrier issues beyond our control.

All sales are final. We do not offer refunds or exchanges unless the item received is damaged or incorrect.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Approved cases will be eligible for a replacement.

All payments are processed securely at checkout. We accept major debit and credit cards.

Orders will not be processed until full payment has been received.

By placing an order, you agree to the terms outlined in our policies.

Please ensure all shipping and billing information is accurate before completing your purchase. We are not responsible for lost packages due to incorrect address information provided at checkout.

Family By Loyalty respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, shipping address, and payment details when you make a purchase or contact us. We may also collect non-personal data such as browser type, device information, and website usage through cookies and analytics tools.

How We Use Your Information

We use your information to process orders, provide customer support, communicate with you regarding your purchase, and improve our website and services. We may also use your email to send updates or promotional content, which you can opt out of at any time.

Sharing of Information

We do not sell or trade your personal information. Your information may be shared with trusted third-party services only as necessary to operate our business, such as payment processors and shipping providers.

Data Protection

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.

Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

peso@officialfbl.com

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

By accessing and using the Family By Loyalty website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Use of Website  

This website is intended for personal, non-commercial use. You agree not to misuse the website, interfere with its operation, or attempt unauthorized access to any part of the site.

Intellectual Property  

All content on this website, including logos, designs, text, graphics, and images, is the property of Family By Loyalty and may not be copied, reproduced, or distributed without permission.

Product Information  

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and update information at any time without prior notice.

Orders and Payments  

By placing an order, you agree that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion.

Limitation of Liability  

Family By Loyalty shall not be held liable for any damages arising from the use or inability to use this website or products purchased through it.

Third-Party Services  

We may use third-party services for payment processing and shipping. We are not responsible for issues arising from those services.

Changes to Terms  

We reserve the right to update or modify these Terms of Use at any time. Continued use of the website constitutes acceptance of any changes.

Contact Information  

For any questions regarding these Terms of Use, please contact us at:  

peso@officialfbl.com